Privacy Policy

Effective Date: September 13, 2026

At SJ Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing and order details

  • Recipient’s name and contact information

  • Special delivery instructions

  • Any information you voluntarily provide through our contact or order forms

We may also collect basic technical information, such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

SJ Flowers may use your information to:

  • Process and confirm your orders

  • Arrange flower and gift deliveries

  • Contact you regarding your order

  • Respond to inquiries and customer-support requests

  • Customize products or delivery instructions

  • Improve our website, products, and services

  • Send promotional updates where permitted and with your consent

  • Prevent fraud, misuse, or unauthorized activity

3. Payment Information

Payments may be processed through third-party payment providers. SJ Flowers does not knowingly store complete payment-card details on its own systems. Payment information is handled according to the applicable privacy and security practices of the payment provider.

4. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers, such as:

  • Delivery partners

  • Payment-processing providers

  • Website hosting and technical-support providers

  • Marketing or communication service providers

  • Legal or regulatory authorities when required by law

These parties are expected to use your information only for the purposes for which it was shared.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and enhance your browsing experience.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites or services. SJ Flowers is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by law.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information where legally permitted

  • Withdraw consent for promotional communications

  • Ask questions about how your information is used

To make a privacy-related request, please contact us using the details provided on our website.

11. Changes to This Privacy Policy

SJ Flowers may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

SJ Flowers
Email: info@sjflowers.pk
Phone: +92 301 5278675
Address: Head-Office, f7 Markaz, Flower Market, Shop # 02, Islamabad.

By using our website, you acknowledge that you have read and understood this Privacy Policy.