Refund & Cancellation Policy

Effective Date: September 13, 2026

At SJ Flowers, we carefully prepare every flower arrangement, gift, and decoration according to each customer’s order. Because many of our products are fresh, perishable, customized, or prepared specifically for an occasion, certain orders may not be eligible for cancellation or refund.

1. Order Cancellation

Customers may request cancellation of an order before preparation or delivery has started.

Once an order has been prepared, customized, dispatched, or delivered, cancellation may no longer be possible.

To request a cancellation, please contact SJ Flowers as soon as possible and provide your order details.

2. Fresh Flowers & Perishable Products

Fresh flowers, flower arrangements, fruit baskets, and other perishable products are generally non-refundable once they have been prepared or delivered.

If you receive an order that is significantly damaged, incorrect, or substantially different from what was ordered, please contact us promptly so we can review the issue.

3. Customized & Personalized Orders

Customized bouquets, money bouquets, photo bouquets, wedding arrangements, car decorations, personalized gifts, and other specially prepared products may not be eligible for cancellation or refund after preparation has started.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact SJ Flowers as soon as possible.

To help us resolve the issue, you may be asked to provide:

  • Your order number

  • Photos or videos of the received product

  • Details explaining the issue

  • Any relevant delivery information

After reviewing the case, SJ Flowers may offer a replacement, correction, or refund where appropriate.

5. Delivery Issues

Customers are responsible for providing accurate recipient and delivery information.

SJ Flowers will not normally be responsible for failed delivery caused by:

  • Incorrect or incomplete delivery information

  • Recipient being unavailable

  • Recipient refusing the order

  • Failure to respond to delivery calls

  • Inability to access the delivery location

  • Other circumstances outside our reasonable control

Where possible, we may contact the customer to arrange another delivery attempt. Additional delivery charges may apply.

6. Refund Eligibility

If a refund is approved, the amount and method of refund will depend on the circumstances of the order and the original payment method.

Approved refunds will generally be processed within a reasonable period after the refund has been confirmed. Processing time may also depend on the relevant payment provider or financial institution.

7. Non-Refundable Orders

Unless otherwise approved by SJ Flowers, the following may not be eligible for refunds after preparation:

  • Fresh flower arrangements

  • Perishable products

  • Customized bouquets

  • Personalized gifts

  • Money bouquets

  • Photo bouquets

  • Wedding decorations

  • Car decorations

  • Special event arrangements

  • Orders already dispatched or delivered

8. Promotional Offers

Products purchased through promotional offers, discounts, or special campaigns may be subject to additional terms and conditions. Any applicable restrictions will be communicated at the time of purchase.

9. Order Changes

If you need to change an order, such as the delivery address, recipient details, product, message, or delivery time, please contact us as soon as possible.

We will try to accommodate changes before preparation or dispatch. Changes requested after preparation has started may not be possible.

10. How to Request a Refund

To request a refund, replacement, or order-related resolution, please contact SJ Flowers with:

Order Number:
Customer Name:
Phone Number:
Reason for Request:
Supporting Photos/Videos (if applicable):

Our team will review the request and respond accordingly.

11. Policy Changes

SJ Flowers reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.

12. Contact Us

For refund, cancellation, replacement, or order-related inquiries, please contact:

Email: info@sjflowers.pk
Phone: +92 301 5278675
Address: Head-Office, f7 Markaz, Flower Market, Shop # 02, Islamabad.

By placing an order with SJ Flowers, you acknowledge and agree to this Refund & Cancellation Policy.